Service Policy

Updated September 10, 2026

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​​Meriatrics LLC, a Limited Liability Company located in Hampton, NH, USA ("Company", "We", "Our"), provides social engagement services for older adults ("Clients"), including visitation, companionship, optional activity, escorted outings and personalized assistance services ("Services"), as detailed on our website https://www.meriatrics.com/ (“Website”).

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This policy sets forth the terms, conditions, limitations, exceptions, and exclusions that apply to our Services and provision thereof (“Service Policy”, “this Policy”) and should be carefully reviewed. All individuals who visit/use our Website and/or inquire about, request, schedule, book and/or receive Services, including but not limited to prospective/active Clients, their respective family members, authorized parties and/or agents ("Authorized Parties"), consent to be bound by this Policy and further acknowledge and agree that acceptance of this Policy, in conjunction with the Company's Terms of Service, Privacy Policy, Disclaimer, and Covid-19 Policy, is a condition of Services.

 

​No Medical Advice or Information

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​All Services are non-medical/non-clinical. No medical, clinical, home health, personal care or related services are offered, implied, or provided.

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​All information contained, expressed or implied on our Website, conveyed in Company correspondence, advertising materials, service brochures or other written materials, or imparted during screening, consultations, provision of Services, or any other manner, is intended for general informational purposes only. No information is intended as medical advice, nor should it be construed as such. All medical matters should be referred to qualified medical professionals.

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Companion Providers

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Those providing Services on behalf of the Company ("Companion Providers", "Companions") are not authorized to provide medical, clinical, home health care or personal care in conjunction with the Company’s Services.

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​Consultations

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​A complimentary consultation (up to 60 minutes) is required for pre-screening/prospective services. Attendees (including prospective clients, respective family members and/or authorized agents) shall provide accurate information to the Company, including disclosure of any information as may relate to Services and/or restrictions pertaining to participation therein. 

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Company Discretion

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​All Service requests are subject to Company approval. We reserve the right to decline/deny or withhold/terminate Services if, in our sole and absolute discretion, we believe that providing/continuing Services would compromise safety, constitute a conflict of interest, violate any Policy, or adversely affect the Company, its reputation, Clients, or Companion Providers.

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Service Agreements

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​A written service agreement ("Service Agreement"), executed by and between Meriatrics LLC and the Client and/or a duly authorized family member/agent (“Authorized Party”), is required prior to commencement of Services.

 

Service Area

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​We serve locations in New Hampshire, Massachusetts, and Maine. For service locations beyond a twenty (20) mile radius of Hampton, NH ("Local Service Area"), tolls and/or mileage/fuel surcharge (65-cents per mile) may apply.  

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​Services

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Services include:

 

• Direct, one-on-one visitation/companionship, delivered in-residence ("In-Person Services"), virtually via Zoom ("Virtual Services") or remotely via phone ("Remote Services")

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• Escorted Outings and Pal Friday Services are available/included with In-Person Services only. Door-to-door motor vehicle transportation ("Transportation"), if applicable, and Companion Provider (escort) are included.

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• Optional activity is available/included with Services subject to modifications ("Optional Activity"). Escorted outings to places of interest ("Escorted Outings") and Pal Friday concierge services ("Pal Friday Services") are considered Optional Activities.

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​Client/Authorized Parties are responsible for all Client-side set up and costs associated with Virtual and Remote Services, including devices, equipment, mobile/Internet charges, and technical issues. 

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​​​Optional Activities​

 

Optional activities are subject to certain conditions. Clients must be able to move/ambulate with minimal assistance to participate.

 

Optional Activity is subject to Company approval, Companion Provider agreement and other provisions of this Service Policy. We also reserve the right to modify, limit, or exclude Optional Activity if, in the sole and absolute discretion of the Company or Companion Provider, Client-preferenced activity poses a potential problem or safety risk for the Client or Companion. 

 

​​Escorted Outings 

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​​​Escorted Outings are subject to a two (2) hour Service minimum (inclusive of Transportation) and any related conditions. 

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Clients and Companions are responsible for respective expenses. As a courtesy, Companion Providers may, if willing, temporarily fund nominal Client expenses. Expense receipts shall be obtained and submitted to Meriatrics LLC for Client billing and Companion reimbursement. Clients/Authorized Parties agree to pay all such expenses. 

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All provisions of the “Optional Activity” and “Transportation” sections of this Policy apply to Escorted Outings.    

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Pal Friday Services 

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Pal Friday Services (a NH-registered trademark) combine direct social engagement with door-through-door assistance services, including but not limited to errands, appointments, shopping and in-home tasks. Transportation is included for client-accompanied assistance.  

 

Unaccompanied concierge services (performed on client behalf) are available at a reduced service rate. 

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All provisions of the “Optional Activity” and "Transportation” sections of this Policy apply to Pal Friday Services.    

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Transportation ​

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Transportation is provided only in conjunction with and as incidental to Services. No general taxi, livery, rideshare, or other transportation services are offered, provided or implied.  

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Clients must be able to move/ambulate sufficiently with minimal assistance to participate in Transportation-related Services.   

 

Transportation is subject to Company approval, Companion Provider agreement and provisions of this Service Policy.

 

Service Rates      

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​Services are billed by the hour. Minimum visit time is one hour. Time overages are pro-rated in 15-minute intervals, based on service rate. ​Rates subject to change without notice.

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Standard rates apply to weekday Services, 9:00 AM- 5:00 PM. Premium rates apply to nights, weekends and holidays. See hourly service rates below.

 

We offer a 10% discount for veterans/spouses. Other discounts may be available; however, discounts may not be combined. Services beyond a twenty (20) mile radius of Hampton, NH may incur tolls and/or mileage surcharges (.65 per mile).

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​Standard Rates     

 

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Premium Rates 

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Add 30% to Standard Rates

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Billing & Payment

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​All Services are currently private pay. We accept cash and checks (payable to Meriatrics LLC).

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Standing Services (weekly services, booked/reserved in advance) are billed monthly. Payment is due within thirty (30) days of billing date. Interest on unpaid balances is charged at a rate of 1.5% per month.  

 

For non-standing Services, payment is expected at time of Service, unless other arrangements are made.

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​Cancellation Policy

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​​Scheduled Services may be cancelled via phone, text or email. At least 72-hour advance notice is appreciated in order to accommodate other Service requests. The following fees apply to Service cancellations:  

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• 72+ hour notice: No fee

• 48-72 hour notice: $20 fee 

• 24-48 hour notice: $30 fee

• 0-24 hour notice: $40 fee

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Consideration extended on a case-by-case basis for client cancellations due to personal illness, emergency or other extenuating circumstances. Waiver of cancellation fees subject to Meriatrics written approval. 

 

Should Meriatrics need to cancel scheduled Services, we will provide as much advance notice as possible. If less than 72-hour advance notice is provided, Client will receive a credit for Services, as follows:

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• 72+ hour notice: No credit

• 48-72 hour notice: 30-min credit

• 24-48 hour notice: 45-min credit

• 0-24 hour notice: 60-min credit

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​Emergencies During Provision of Services 

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Should an emergency arise during the provision of Services, as determined by and in the sole and absolute discretion of the Companion Provider, emergency 911 assistance will be sought first, followed by notification of Client’s emergency contact. If Services are being rendered in a care facility, the Companion Provider shall immediately notify facility staff for emergency response (and 911, if applicable), followed by notification of Client's emergency contact.   

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​Companion Providers are not permitted to drive a Client to the hospital or administer medication.    

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Service Prohibitions

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​The following are, in the sole and absolute discretion of the Company or Companion Provider, cause for postponement, cancellation or denial of Services:

 

• Client smoking during Services (including tobacco products/vaping) ​

• ​Aggressive/threatening behavior or abusive language by Client/Authorized Party

• Appearance of Client illness or impairment by drugs or alcohol

• Client refusal to wear a seatbelt during Transportation

• Client/Authorized Party failure or refusal to comply with Company Policies

• Concerns related to safety or security, as determined by Companion Provider

• Excessive cancellation of Service appointments 

 

We also reserve the right to postpone/cancel Services due to inclement weather, hazardous driving conditions, unsafe conditions at a service location (uncleared snow, ice, or debris), or unforeseen emergencies as determined by the Company or Companion Provider. Depending on the reason for cancellation, a Service credit to Client may apply, as per our Cancellation Policy and subject to Meriatrics written approval.​

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NO WARRANTIES OR LIABILITY

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Clients/Authorized Parties assume all risks associated with Services, including sole risk, responsibility and liability for any illnesses, injuries, and/or damages arising during or in conjunction with the provision of Services, including any Transportation/travel. Clients/Authorized Parties further agree that under no circumstances shall Meriatrics LLC be liable for any direct, indirect, incidental, consequential, punitive, special exemplary, or any other damages arising out of Services.  

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Updates

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We reserve the right to change or modify this Service Policy at any time without notice. Updates are indicated at the top of the Service Policy ("Updated") with correlating date. ​

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Questions

 

For questions about this Service Policy, please contact us at: info@meriatrics.com.

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