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Service Policy

Updated April 20, 2026

Meriatrics LLC, a Limited Liability Company formed and located in Hampton, NH, USA ("Company", "we", "our"), provides social support services for older adults ("Clients") in the form of social visitation/companionship, activity, and support ("Services"). Detailed information about our Services can be found on our website https://www.meriatrics.com/ (“Website”).

This policy sets forth the terms, conditions, limitations, exceptions, and exclusions that apply to our Services and the provision thereof (“Service Policy”, “this Policy”).

All individuals party to procuring or receiving Services, including but not limited to prospective Clients, active Clients, and respective family members, authorized parties and agents, should review this Service Policy carefully. Acceptance of this Policy, in conjunction with the Company's Terms of Service, Privacy Policy, Disclaimer, and Covid-19 Policy, is a condition for requesting, establishing and/or receiving Services.

No Medical Advice or Information

All Services are non-medical/non-clinical. No medical, clinical, home health, personal care or other medical/clinical services are offered, implied, or provided.

All information contained, expressed or implied on our Website, conveyed in Company correspondence, advertising materials, service brochures, or other written materials, or imparted during screening, consultations, provision of Services, or any other manner, is intended for general informational purposes only. No information is intended as medical advice, nor should it be construed as such. All medical matters should be referred to qualified medical professionals.

Companion Providers

Those providing Services on behalf of the Company ("Companion Providers", "Companions") are not authorized to provide medical, clinical, home health care or personal care in conjunction with Company’s Services.

Consultations

A complimentary consultation (30-60 minutes) is required for consideration of Services. Prospective/active Clients, respective family members, and authorized agents, are required to provide accurate information to the Company, including disclosure of any restrictions that might affect Services or Client participation therein.

Company Discretion

Service requests are subject to Company approval. We reserve the right to decline/deny or withhold/terminate Services if, in our sole and absolute discretion, we believe that providing/continuing Services would compromise safety, constitute a conflict of interest, violate any Policy, or adversely affect the Company, its reputation, Clients, or Companion Providers.

Service Agreements

A written service agreement ("Service Agreement"), signed by and between Meriatrics LLC and the Client and/or a duly authorized family member/agent (“Authorized Party”), is required for Services.

Service Area

We serve locations in New Hampshire, Massachusetts, and Maine (“Service Area”). For service locations beyond a twenty (20) mile radius of Hampton, NH ("Local Service Area"), mileage surcharges (50-cents/mile) and/or tolls apply for fuel/travel.

Service Options

We offer three (3) Service options, all of which include optional activities ("Optional Activity"), modified as warranted:

“Direct Services” (in-person)
"Virtual Services" (via computer)
"Remote Services” (via phone)

Special outings and day trips, with motor vehicle transportation ("Transportation") and an escort Companion Provider ("Escorted Outings"), are also available with Direct Services.

Note: For Virtual/Remote Services, the Client/Authorized Party) is responsible for Client set-up and all costs associated with devices, equipment, mobile/Internet charges, and technical issues.

Optional Activity

Optional Activity is based on Client interest and preference, subject to provisions of this Policy and approval of Companion Provider. Clients must be able to move and ambulate with minimal assistance to participate in Optional Activity.

We reserve the right to modify, limit, or exclude Optional Activity if, in the sole and absolute discretion of the Companion Provider, Client-preferenced activity poses a potential problem or safety risk for the Client or Companion.

Optional Activity associated with Virtual and Remote Services is necessarily limited and may require modification.

Escorted Outings

Escorted Outings are available with Direct Services, subject to a two (2) hour Service minimum (inclusive of door-to-door Client Transportation) and Client ability to move/ambulate with minimal assistance.

During Escorted Outings, Clients and Companions are responsible only for respective expenses. Companions may, as a courtesy, temporarily fund nominal Client expenses. Expense receipts shall be obtained and submitted to Meriatrics LLC for Client billing and Companion reimbursement. Clients/Authorized Parties agree to pay all such expenses.

All provisions of the “Optional Activity” and “Transportation” sections of this Policy apply to Escorted Outings.

Transportation

Transportation is provided only in conjunction with and as incidental to Services. No general taxi, livery, rideshare, or other transportation services are offered, provided or implied.

Clients must be able to move/ambulate sufficiently with minimal assistance to participate in Transportation-related Services.

All provisions of the “Escorted Outings” and “Optional Activity” sections of this Policy apply to Transportation.

Service Rates

Services are billed by the hour, based on Service option, days, and times. A one-hour visit minimum applies. Time overages are pro-rated in 15-minute intervals, based on Service rate. Surcharges apply for tolls/mileage (.50/per mile) beyond a twenty (20) mile radius of Hampton NH. A 10% discount is offered for veterans/spouses. Other discounts may apply. Service rates are subject to change.

Standard rates apply for Services provided Monday-Friday, 9:00 am-5:00 pm. For other Services (nights, weekends, holidays, subject to special request, advance booking, and written approval), premium rates apply, equal to standard rates plus 30%.

Standard Rates (Mon-Fri, 9:00 am-5:00 pm)

Direct Services $40/hour

Escorted Outings $40/hour

Virtual Services $30/hour

Remote Services $20/hour

Premium Rates (Nights, weekends, holidays, subject to special request, advance booking, written approval)

Add 30% to standard rates

Billing & Payment

All Services are currently private pay. We accept cash and checks (payable to Meriatrics LLC).

Payment for occasional or impromptu Services (as available) is expected at time of Service.

For standing accounts (Services booked weekly/in advance), monthly billing applies. Payment is due within thirty (30) days of billing date. Interest on unpaid balances is charged at a rate of 1.5% per month.

Cancellation Policy

Scheduled Services booked in advance may be cancelled at any time via phone, text, or email. A surcharge may apply for cancellation of Service appointments, as follows:

No surcharge applies if at least 48-hour notice is provided.
A surcharge of $15 shall be due and payable if less than 48-hour notice is provided.
Consideration extended for illness-related cancellations with less than 48-hour notice, not to exceed one surcharge-free cancellation per every five (5) completed Service visits.

For cancellation of booked Services paid in advance, a surcharge equal to 15% of total Service amounts cancelled shall be assessed and deducted from any refund due for Services yet to be rendered at time of cancellation.

Emergencies

For emergencies, as determined by and in the sole and absolute discretion of the Companion Provider, emergency 911 assistance will be sought first, followed by notification of Client’s emergency contact.

If Services are being rendered in a care facility, the Companion Provider shall immediately notify facility staff for emergency response (and 911, if applicable), followed by notification of Client's emergency contact.

Companion Providers are not permitted to drive a Client to the hospital or administer medication.

Prohibitions

The following are, in the sole and absolute discretion of the Company or Companion Provider, cause for postponement, cancellation or denial of Services:

Client smoking during Services (including tobacco products/vaping)
Aggressive/threatening behavior or abusive language by Client/Authorized Party
Appearance of Client illness or impairment by drugs or alcohol
Client refusal to wear a seatbelt during Transportation
Client/Authorized Party failure or refusal to comply with Company Policies
Concerns related to safety or security, as determined by Companion Provider
Excessive cancellation of Service appointments

We also reserve the right to postpone/cancel Services due to inclement weather, hazardous driving conditions, unsafe conditions at a service location (uncleared snow, ice, or debris), or unforeseen emergencies as determined by the Company or Companion Provider.

NO WARRANTIES OR LIABILITY

Clients/Authorized Parties assume all risks associated with Services, Optional Activity, Escorted Outings, and Transportation, including sole risk, responsibility and liability for illnesses, injuries, and damages arising from/during the provision of Services or related travel. Clients/Authorized Parties further agree that under no circumstances shall Meriatrics LLC be liable for any direct, indirect, incidental, consequential, punitive, special exemplary, or any other damages arising out of Services or provision thereof.

Updates

We reserve the right to change or modify this Service Policy at any time without notice. Updates are indicated at the top of the Service Policy ("Updated") with correlating date.

Questions

For questions about this Service Policy, please contact us at: info@meriatrics.com.